FAQ Q: Who we are? A:We are Bluedio Online Store. Which advocated ultimate, fashion and simplicity, emphasizing music is most important spiritual enjoyment of mankind, focusing on revolutionary creation, pursuit ultimate attitude towards life. Hope you all get an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectation. Q:About Product A: All products are 100% genuine that will be fully tested before shipment. All photos displayed are all taken in kind by Bluedio. Q:Do I need to pay customs tax? A: Every country has her own duty policy, Bluedio cannot make promise about that. But if you have any requirements, pls contact us, we will do our best to help you. Q: Can I change the name/addre/color? A: Please send us the right name/addre/color. BUT we do not offer this service during all the big promotion.Pls double check your orders before making the payment. Q:About Warranty Shippiment A: We offer 6 months warranty for each product without personal error use. Q:About sign of parcel A: Please open the parcel in post officer's presence, if the parcel damaged or empty(stolen), please ask the post office to provide official document and make the compliant on the spot. Q: About Feedback A: We regard customers as our friends. We hope you can shop from us with more happine and le worry. Please do not forget to leave us 5-Star feedback.