Enterprise Networks and Telephony

1 The Communicating Enterprise. - 1. 1 Introduction. - 1. 2 Networked Economy and Business Stakes. - 1. 3 Networked Enterprise and Added Value. - 1. 4 Networks Macrocosm. - 1. 5 Conclusion. - 2 Enterprise Local Area Network Features and Operating Mode. - 2. 1 Introduction. - 2. 2 Notion of Service. - 2. 3 Hardware Components. - 2. 4 Software Components. - 2. 5 Network Interconnection Issues. - 2. 6 Manware components. - 2. 7 Conclusion. - 3 Services and Applications. - 3. 1 Introduction. - 3. 2 File Management Services. - 3. 3 Printing Services. - 3. 4 Database Servers. - 3. 5 Groupware and Office Automation. - 3. 6 Electronic Mail. - 3. 7 Internet Access. - 3. 8 The Web. - 3. 9 The Enterprise Intranet. - 3. 10 Conclusion. - 4 Network Operating System. - 4. 1 Stakes. - 4. 2 The Particular Case of Peer to Peer Networking. - 4. 3 Network Operating Systems Features. - 4. 4 Additional Functions. - 4. 5 Conclusion. - 5 Local Area Network Administration. - 5. 1 Managing LANs in a Professional Way. - 5. 2 The Network Administrator's Key Roles. - 5. 3 The Network Administrator's Day-to-day Tasks. - 5. 4 Conclusion. - 6 High-speed Local Area Networks. - 6. 1 Evolution of Local Networks. - 6. 2 Fibre-distributed Data Interface (FDDI). - 6. 3 Fast Ethernet. - 6. 4 Local Area Networks and ATM. - 6. 5 Conclusion. - 7 VoiceDataImage Telecommunications. - 7. 1 Introduction. - 7. 2 Telephony: Voice Telecommunications. - 7. 3 Data Telecommunication. - 7. 4 VoiceData Hybrid Satellite Systems. - 7. 5 Image Telecommunication. - 7. 6 Support Networks. - 7. 7 Conclusion. - 8 PBX. - 8. 1 Introduction. - 8. 2 PBX Features. - 8. 3 The PBX: A Central Communication Node. - 8. 4 CENTREX. - 8. 5 Conclusion. - 9 Computer Telephony Integration (CTI). - 9. 1 Introduction. - 9. 2 From Utopia to Reality. - 9. 3 Reasons for Integrating Computing and Telephony. - 9. 4 Call Centres. - 9. 5Applications and Services. - 9. 6 Actors and Strategies. - 9. 7 Conclusion. - 10 Mastering Telecommunications. - 10. 1 Introduction. - 10. 2 Strategic Planning. - 10. 3 Telecommunications Planning. - 10. 4 Modelling and Simulation. - 10. 5 Quality Assurance. - 10. 6 Conclusion. - 11 Network Management. - 11. 1 Introduction. - 11. 2 Network Management: The Strategic Viewpoint. - 11. 3 Network Management: The Tactical Viewpoint. - 11. 4 Network Management: The Operational Viewpoint. - 11. 5 Outsourcing and Facilities Management. - 11. 6 Normative Considerations. - 11. 7 Conclusion. - 12 Network Security Management. - 12. 1 Introduction. - 12. 2 IT Risk Management. - 12. 3 Security Policy. - 12. 4 Threats to the Network. - 12. 5 Conclusion. - 13 Network Audit. - 13. 1 Introduction. - 13. 2 Different Types of Audit. - 13. 3 Computer Management Control. - 13. 4 Computer Operations Management Internal Control. - 13. 5 Information Systems Audit. - 13. 6 Audit Quality and ISO 9000 Certification. - 13. 7 Conclusion. Language: English